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our promise to you

ON-TIME GUARANTEE

Say goodbye to closing date frustrations! We are so confident that we will close each loan on time that we are backing it with our NEW On-Time Guarantee.
ontime guarantee
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how it works

When you purchase your home and finance through Hallmark our “On-Time” guarantee will provide total confidence in knowing your loan will close on time! You can plan your move into your new home with the peace of mind knowing there will be no roadblocks to your closing, so you can focus on the moving process, not your financing. If we do not close your purchase on time, we pay the buyer and the seller $500.
The “On-Time” guarantee is available on all conventional conforming purchase loans. You only need a few things to be eligible for the “On-Time” guarantee:
30 days

closing date

“Closing Date” is determined by the agreed upon date listed in your purchase agreement and must contain at least 30 days between your fully executed contract date and your closing date.

2days

additional requests

Respond to any additional information requests within two business days.

ontime guarantee

Loans are subject to credit approval. Enrollment is required. “On-Time” guarantee is available on all Conventional Purchase Mortgages for existing homes, not eligible on new construction loans. Eligibility will be confirmed once your loan is fully underwritten and approval letter is issued. “On-time” guarantee is not a loan approval guarantee. Manufactured/modular homes are excluded from the On Time Guarantee. Title discrepancies and/or any delay by third parties outside of Hallmark’s control will not be eligible. If for any reason the loan closing date changes due to a request by the buyer and/ or seller the “On-Time” guarantee is void. Guarantee will be void in all areas declared natural disasters. This program may change or end at any time.

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COMPLAINT AND LICENSING INFO

Complaints may be directed to Hallmark Home Mortgage at 855.249.7731 or an email may be sent to: complaints@1hallmark.com

Corporate NMLS:53441 | NMLS Consumer Access
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CORPORATE CONTACT

7421 Coldwater Road Fort Wayne, IN 46825
888.490.1428 | 260.469.0900

Hallmark Home Mortgage, LLC (NMLS # 53441) is an Equal Housing Lender. Hallmark Home Mortgage is not endorsed by any government agency. Reviews and comments have been submitted by customers voluntarily, are solely the views of such customers, and have been screened by Hallmark Mortgage LLC prior to publication in accordance with our guidelines. Customers were not compensated for their reviews/comments but were informed that the submittals may be used in Hallmark Mortgage LLC advertising. Hallmark Home Mortgage, LLC (NMLS # 53441) is not licensed to originate in all states. All rights reserved. NOTICE: All loans are subject to credit, underwriting, and property approval guidelines. Offered loan products may vary by state. There is no guarantee that all borrowers will qualify. This is not a commitment to lend nor an offer to enter into a rate lock agreement. Terms, conditions and programs are subject to change without notice. Certain limitations apply. Contact us for additional details. Not all offices are licensed in all states. Visit: https://www.hallmarkhomemortgage.com/disclosures for complete licensing information. Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Hallmark Home Mortgage. To link to the Machine-Readable Files, please click on the URL provided: https://transparency-in-coverage.uhc.com

  • Home
  • About
    • Leadership Team
    • Homebuying Process
    • Careers
  • Meet Our Team
  • Loan Products
  • Resources
    • Manage Account
    • Mortgage Calculator
    • eHome
    • Contact Us
    • Purchase
    • Refinance
    • New Construction
    • Homebuying 101
    • On Time Guarantee