About Us

A Letter from Founder and CEO Deborah Sturges

“CHANGE ALWAYS COMES BEARING GIFTS.”
~PRICE PRITCHETT

Sudden change is seldom welcome, but one day in 2006 I found myself in the midst of significant change. Not only for me but for my friends and co-workers who had worked beside me every day. Waterfield Mortgage, a longtime Fort Wayne based company where I was senior vice president, was sold. 650 people, including me, lost their jobs. We were suddenly faced with many challenges both professional and personal. At first, I was devastated, but with time I realized it was an opportunity for positive change. After taking a couple of months to reflect, I decided that Fort Wayne still needed the type of home finance solutions we had been giving at Waterfield and that I wanted to be the one to continue that TRADITION OF SERVICE. The foundation for Hallmark was in place.

I set out to create a new and different mortgage company. The name had to express my desire to create a company made up of the best people in the industry, who share my commitment to always put YOU, our customer, first. The dictionary definition of Hallmark is: 1. A mark indicating quality or excellence. 2. Any mark or special indication of genuineness, good quality, etc. The name Hallmark Home Mortgage fit my vision for the company. My next step was to begin assembling the team that was going to help me realize my dream. The market was ripe with talented people. Most of them, I had worked with for years, and many were currently unemployed. So in the spring of 2007, with great people onboard, the ability to make all decisions in-house, and strong local financial backing, Hallmark Home Mortgage was born.

Fast forward over ten years, and Hallmark Home Mortgage continues to impact the communities it serves. We’ve expanded our footprint and have had the privilege of growing our excellent staff. Every employee at Hallmark plays a role in making their community better. We strive to play our part in many community initiatives. I know how rewarding service can be. Hallmark Home Mortgage is a place where community service is supported and encouraged. I have felt privileged and blessed to be surrounded by the exceptional group of professionals that make up Hallmark Home Mortgage. I am equally honored to be in a business that makes the dream of homeownership a reality for people every day. We look forward to the opportunity to earn your business. I invite you to experience the Hallmark Home Mortgage difference.

DEBORAH STURGES PRESIDENT & CEO OF HALLMARK HOME MORTGAGE

Deb Sturges

What Our Customers Are Saying

Hallmark Home Mortgage has been recognized as Fort Wayne’s best mortgage lender in the Fort Wayne Newspaper’s Readers Choice poll three years in a row. Our commitment to you shows in our quick closing times, and excellent communication. Our team will work hard to make sure you are informed throughout the process to ensure a stress-free borrowing experience.

Hallmark Home Mortgage
4.9
Based on 276 reviews
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Maripoza Blue
Maripoza Blue
02:24 10 Nov 20
We highly recommend Moises Uribe! He Helped us when we first purchased our home and to refinance this time around! We... literally had no idea of what refinancing meant and he kindly explain everything to us. We are glad we choose Hallmark to purchase and to refinance our home.read more
Missy Carrico
Missy Carrico
18:52 07 Oct 20
Bob was amazing to work with! He spoke to me numerous times in the evenings and even over the weekend. He explained... everything in detail to me, every step of the way. He made sure we were getting the best price and rate. I highly recommend working with Bob and his company!read more
Philip Laux
Philip Laux
17:00 05 Oct 20
We recently used Hallmark for our mortgage activity, and more specifically Mark Meussling with Hallmark. In my... business, my clients expect outstanding customer service, and I can say without hesitation that Mark provided the same to us. His personal touch was reassuring all along the way and I would highly recommend Mark for positive experience.read more
Tyler Bledsoe
Tyler Bledsoe
22:26 04 Oct 20
The Davis Team made the process of all the paperwork and things needed to keep the ball rolling go very quickly. I... called and each time my call was answered and they really know their stuff. The app for Hallmark made the process so simple as we have a very busy family life by doing 90% of it online really cut down on extra meetings and driving to and from places super convenient.read more
Gary Whipkey
Gary Whipkey
14:22 04 Oct 20
Bob is great! He answered all my questions. And informed me of things i did not know which saved me time and money! He... answered the phone day or night. He got me my pre approval at the drop of the hat. And with out that I would not have got the house. I dealt with some other loan officers threw this process. And bob was by far the best. I highly recommend him. Made the process easy and pain free.read more
Seth Watkins
Seth Watkins
13:44 04 Oct 20
A fantastic experience from start to finish. Kerynne and her team were able to smooth out any issues that arose in the... loan process and were always available to answer any and all questions. I would not want to use anyone else after my experience with Hallmark.read more
Candace Worrell
Candace Worrell
16:20 29 Sep 20
My husband and I recently got the experience of working with Bob Goodnight to purchase our first home. I originally... started off with getting my pre-approval from Quicken Loans, but after going and seeing some homes and talking with my realtor more she gave me Bob's information. Bob was able to save my husband and I money through a Hero program in Ohio with me being a teacher. I had no idea about the programs for teachers! Bob not only helped me take advantage of these programs but he also took the time and explained all of my paperwork to me. Bob made our home buying experience as easy as possible. I would highly recommend working with him.read more
George John
George John
15:06 21 Sep 20
Refinanced with HallMark Mortgage and it was handled so seamlessly by Mark. did not have to worry about anything and... Hallmark handled everything to perfection...this is the 3rd time am doing business with them and the customer service has been nothing but exceptional....ask for Mark!read more
Patricia Odenbach
Patricia Odenbach
14:49 20 Sep 20
Jeff Epple at Hallmark guided us through a timely, professional experience. We recommend him highly.
Jerry Scott
Jerry Scott
11:36 19 Sep 20
The level of service provided by Kerynne and the Hallmark team was impressive. This is a great company full of... dedicated people!read more
David Holbrook
David Holbrook
11:27 19 Sep 20
Tina and her team were great in setting up a construction loan and transitioning to a permanent loan. They provided... great advice and service and accommodated my requests for specific considerations for the loan. I highly recommend Hallmark.read more
Marshall Minth
Marshall Minth
12:25 03 Sep 20
Very easy to do business with, listens and acts according to what the customer needs. Streamlined process.
Jean Moreland
Jean Moreland
09:55 03 Sep 20
Very courteous & knowledgable & if you are a first time home buyer Bob can guide you through step by step on the... process until you have reached your goal!read more
David Rumsey
David Rumsey
10:52 23 Aug 20
Hallmark Mortgage is a great company work with. I have used them for a mortgage and refinance. I used Michelle... Clayton and she is great!read more
Corbin Buckler
Corbin Buckler
00:18 21 Aug 20
Alyssa was with us from pre-approval to closing. She did a great job answering our questions, working with us on... information and being on top of the whole process. I would recommend her to friends and family.read more
Chris Wesner
Chris Wesner
23:42 15 Aug 20
Alyssa was amazing through the entire process. She not only exceeded our needs, but she always had recommendations to... make the process better. She worked harder for our benefit than anyone I have ever worked with in the past. I will strongly suggest to everyone that they use and work with Alyssa.read more
Kevin Sinley
Kevin Sinley
15:47 08 Aug 20
The refinance experience with Bob was great. He helped me get a good rate which i thought was very hard to get. He... seems to have a great deal of experience with different procedures that some of the big banks I tried to go with apparently never knew about.There was a few small hiccups in the process with the numbers being a bit different in the online document signing, but i will put the blame mostly on the program itself. Overall, I believe the pricing was fair with great service.read more
Hannah Perez
Hannah Perez
00:06 01 Aug 20
Me and my fiancé were first time home buyers when we contacted Marks office about two months ago. We had no idea what... we were doing or what to expect so it was truly incredible to have Mark and his team walk us through step by step. He made time for us when we had a chance to talk and answered any and all questions whether it was email, or a quick text when we saw a house come on the market. Once the loan process started, there was this app we could use to upload anything we needed to send them, and esign when necessary due to COVID. Highly recommend his services!read more
Brandon Smith
Brandon Smith
16:11 26 Jul 20
Alyssa Tokos was second to none when it came to refinancing our mortgage. We have refinanced before and it never went... this smoothly. She was always available throughout the process and made it super easy for us! Alyssa also took care of my son’s first mortgage and it went flawlessly as well. I would highly recommend Alyssa if your looking to refi or get a mortgage on a home.read more
Stephen Clark
Stephen Clark
12:01 26 Jul 20
Alyssa was great to work with. She answered all our questions in a kind and timely fashion. She also got us a GREAT... rate. I would highly recommend for anyone looking to buy and get a loan to go through her.read more
April Natynka
April Natynka
15:32 16 Jul 20
Best mortgage transaction EVER! I used Hallmark for the purchase of my 3rd house and wished I had used them in the... past. GREAT communication! I was able to text and communicate with our originator, Kerynne, anytime of day and she was very responsive. This definitely beats the traditional bank route with typical 9a-5p hours. Hallmark had better rates and overall costs than my Credit Union. They laid out several mortgage scenarios and helped pick the best option for me. Their app and portal is a great asset that helps with the transfer of necessary documents and information relay. Hallmark's business is mortgages and they certainly know what they're doing and have the tools to make the process as painless as possible. If there is ever another mortgage to be written in my future, Hallmark will definitely have my business.read more
Rona Provencher
Rona Provencher
14:08 13 Jul 20
Michelle Clayton and her team did a superb job of getting our closing done quickly. Michelle answered all of my... questions and responded quickly to any concerns I had throughout the process. I highly recommend Hallmark Home Mortgage.read more
punkyjuice1969 .
punkyjuice1969 .
11:38 25 Jun 20
Michelle Clayton and her team are amazing! Very professional, always available To answer any questions and make the... process simple. Highly recommend!read more
Kaleb Turrubiates
Kaleb Turrubiates
10:47 20 Jun 20
These people were amazing, made my wife’s and my life less stressful being first time home buyers. Tina Bennett was... quick to respond with any questions, comments, or concerns as well as keeping us updated in ALL the right moments. DHI Mortgage was a nightmare which is who we initially went through, and Tina pretty much saved us and ended up closing on the house a couple weeks later after we made the switch to Hallmark Home Mortgage.read more
Kenna Rawls
Kenna Rawls
09:49 14 Jun 20
Alyssa went out of her way in my home purchase by coming to my apartment to secure my information concerning my loan... application. She also watched the interest rate and got me locked in at a great rate. I also appreciate her early on a Saturday morning getting me pre-approved making it possible for me to get the perfect home in less than 24 hrs !read more
Dalton Warren
Dalton Warren
13:36 07 Jun 20
Alyssa Tokos is amazing! She went above and beyond to ensure we were taken care off. She was always available to talk... to whenever I had questions about our loan. We had a pretty crazy process with our VA appraisal and she stayed on top of it throughout the whole process. I highly recommend her for anyone needing a home loan.read more
Brad Stotler
Brad Stotler
01:44 01 Jun 20
Sandy Schooley is the best mortgage broker ever. She works tirelessly to make sure you are getting the best possible... rates and doesn't stop until your satisfied.read more
Doug abels
Doug abels
15:48 22 May 20
Seth and the whole 260 Team are the best! They are kind, professional, very speedy, knowledgeable, honest, and always... had my best interests in mind. I told Seth I wasn't sold on a refinance and he didn't push but kept me informed on the market, rates, and all options. He is great at what he does and kept up with me for months and presented me an amazing offer that could save me money. He makes the process simple and answered all my questions throughout the process. If you are buying or refinancing you would be missing out if you didn't go with Seth amd his team!read more
Bryon Kosinski
Bryon Kosinski
12:48 21 May 20
Very pleasant experience. Alyssa was able to walk us through every step of the way and made the buying process easy and... simple.read more
Michele Bishop
Michele Bishop
10:46 18 May 20
As a first time home buyer, I was apprehensive and unsure. Bob had excellent communication and was very patient with... all my questions. He found a program that worked for me and I am now a proud homeowner. I highly recommend Bob and his team.read more
Carly Caron
Carly Caron
19:39 13 May 20
Hallmark Home Mortgage is the best! From start to finish they are wonderful to work with. Especially Team Davis. They... made sure to answer all of my questions and go above and beyond in customer satisfaction! If you have mortgage needs, this is the team to go to!read more
THOMAS THOMAS
THOMAS THOMAS
22:51 28 Apr 20
Michelle is so professional and yet so kindhearted while helping you successfully refinance your mortgage. I would... highly recommend her!read more
Anthony Turner
Anthony Turner
11:25 02 Apr 20
Just finished purchasing our home and couldn’t be more satisfied with the experience we had with Pat Kinder at... Hallmark Mortgage. Pat took the time to explain everything and made it simple to understand. The staff at Hallmark were always prompt with information and pleasant to work with. Thank you Pat Kinder and Hallmark Mortgage!read more
Andrew Rivera
Andrew Rivera
13:35 30 Mar 20
Alyssa knows how to go above and beyond. Her compassion to help others truly shows through her work. She was... instrumental in our family’s refinancing and I would recommend her to anyone as she was key in facilitating our goals.read more
Justin Whaley
Justin Whaley
10:54 04 Feb 20
Everyone I was in contact here was wonderful and always willing to help. Pat was great. He was very informative and... took the time just just chat.read more
Patricia L. Shelton
Patricia L. Shelton
15:37 23 Jan 20
The knowledge and expertise provided by Hallmark Home Mortgage made a long distance purchase enjoyable and less... stressful. Their patience and kind encouragement allowed this first time home buyer to enjoy the experience. Thank youread more
Pam Wong
Pam Wong
10:50 12 Dec 19
Working with Alyssa was great!! She explained everything so well and made sure I understood where were in the process... and what was to come next! I would highly recommend her to anyone! She is the best!!read more
Michael Fakaros
Michael Fakaros
17:23 09 Dec 19
Michelle at Hallmark Mortgage was regularly available to us, and consistently answered all of our questions throughout... the loan process. She made a point to meet with us in person several weeks before closing, which we personally appreciated. She clearly explained any questions we had in a timely manner. The loan process went very smoothly for us, thanks to her. We would certainly work with her again, and would recommend her to others looking for a home loan.read more
Andy G
Andy G
18:35 28 Oct 19
The entire Hallmark Home Mortgage office in Ft Wayne is truly a unique experience you will not get anywhere else... guaranteed. The whole office has been hand selected from other companies over the last decade plus. They truly do have the customer's experience and interest in mind and will not steer you down a bad direction like other places do. Most of their business is return customers for a very good reason. I shopped around and then used them for my VA loan as well as my VA rate adjustment. Nothing but quality. I cannot recommend enough. Stop in and talk to them and you'll see what I mean. Thanks!read more
Patricia Henry
Patricia Henry
07:13 27 Oct 19
Michelle walked me thru the experience of buying my home from start to finish. She made it easy and answered my... billion questions with patience and accuracy. I would recommend Michelle and Hallmark to anyone!read more
Harper Apted
Harper Apted
03:07 28 Aug 19
Pros: Knowledgeable staff, a good team to work with, and always trying to stay in communication with you, make sure... you know who you need to talk to and when, so there are no surprises. They were able to find multiple ways for us to save money, both on the loan and on payments on our (eventual) mortgage. We would have paid a lot more if we tried to do it ourselves.Cons: In the past I've always picked the specific bank/lender, so I always knew up front who I was dealing with. When you work with a broker you don't pick who your final loan holder will be. A little unnerving at first, but it worked out fine. Ended up I didn't really have a whole lot to worry about.Thoughts: I will use them again next time I have need of their services. All the staff were great and very knowledgeable. They were available any time I had a question, even after hours or on weekends. our rep. was there at the title company for closing, just in case we had questions or last minute needs. It was a good experience all around. Highly recommend them based on my experience.read more
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