Kim Austin - Operations Manager

Direct Line: (317) 815-1012 x231
Fax: (317) 815-1147
kaustin@hallmarkhomemortgage.com

I began my career in the mortgage industry about 15 years ago as a processor with Kemper Mortgage. Since then, I have held jobs in processing, closing, and originating. In my current position as operations manager, I am able to draw on that experience to make sure that everything goes smoothly through processing and closing. I work directly with your mortgage consultant to confirm that all documentation is in order and ready for our in-house underwriting department.

My customer service philosophy is to treat everyone with respect, and I enjoy working with home buyers at all stages. From answering questions for first-time home buyers to helping seasoned real estate agents find solutions to challenging situations, I give each loan that is processed my personal attention.

Working at Hallmark Home Mortgage is more than a job; we are a family. We have all worked together for so long we can jump in and help each other when things get busy. Our mutual caring and respect make a huge difference on those occasions when we need to go the extra mile for our clients.