Bonnie Cruz - Underwriter

I began my career in the lending industry 15 years ago as a processor with Waterfield Mortgage, then moved to manage a large refinance processing/closing team. From there I moved over to manage a retail purchase team that worked in New York, Ohio and New Jersey. Now, as an underwriter at Hallmark Home Mortgage, I review and ensure that all documentation meets the investor’s guidelines.

I enjoy spending my free time with my family.. cheering for my son at his football games, spending time with my grandson or having the whole family over for a swim. .

My customer service philosophy is to treat everyone like I would like to be treated, from the first-time home buyer to the seasoned agents. Everyone involved in the transaction is important to me.

Working at Hallmark is more than a job; we are a family. Our mutual caring and respect make a huge difference on those occasions when we need to go the extra mile for our customer.